Frequently Asked Questions Print


Performance Details (Ticketing/Seating)

What is the performance schedule for the 2013 Radio City Christmas Spectacular®?

The 2013 Radio City Christmas Spectacular is on sale to the general public on May 21, 2013. This season, the show runs from November 8th - December 30th. Click here for the full performance schedule. Group tickets of 9 or more are now on sale. Sign up to become a Radio City Christmas Spectacular Insider and be the first to learn about exclusive offers, click here.

How do I get tickets?

  • Click here to view the 2013 Radio City Christmas Spectacular® calendar and select a show time that works for you. Individual tickets go on sale on May 21, 2013. Groups of 9+ tickets are on sale now.

  • Go to the Radio City Music Hall Box Office located at 1260 6th Ave., between 50th & 51st Street. The box office is located in the main lobby of the Music Hall; the main entrance is on 6th Avenue at the corner of 50th Street
  • Call Ticketmaster at 866-858-0007
  • Groups of 9+, call 212-465-6080 or email group.sales@msg.com to reserve your tickets today!

You can also purchase tickets for the Radio City Christmas Spectacular® at:

  • Madison Square Garden Box Office, located on 7th Ave., between 31st and 33rd St.
  • The Beacon Theatre, located on 2124 Broadway, between 74th and 75th St.

How can I get prime seats for the show?

If you want to guarantee the best seats in Radio City Music Hall, check for Premium Seating Tickets. These seats offer you prime locations in the Orchestra, including a photo with one of the Rockettes or Santa.

Premium seats can be purchased at www.ticketmaster.com (by checking the “Premium Seating” box under Narrow Your Search on the left side of the ticketing page), or by asking for Premium Tickets, when you visit the Radio City Music Hall Box Office or call Ticketmaster at (866) 858-0007.

Which seating section offers the best view of the show?

While many seats in Radio City Music Hall provide a desirable vantage point, seating locations are often times very subjective. We encourage you to view the seating chart for Radio City Music Hall so that you may make the decision that is best for you and your family.

What age group is appropriate for the Radio City Christmas Spectacular®?

The show is designed to dazzle audiences of all ages, ranging from the youngest of children to the most loyal seasoned patrons. Millions of guests return year after year, often handing down the tradition to younger generations.

Do I need a ticket for my young child?

All children who have reached their second birthday require a ticket to gain admittance into Radio City Music Hall. Any child who has yet to reach their second birthday does not require a ticket however, they may not occupy their own separate seat – they must sit on a parent or guardian's lap.

I'm concerned my child may be unable to see the stage. Where will it be easiest for my child to see?

While many seats in Radio City Music Hall provide a desirable vantage point, seating locations are often times very subjective. We encourage you to view the seating chart for Radio City Music Hall so that you may make the decision that is best for you and your family.

What's the policy on late arrivals?

Performances will begin promptly at their scheduled start time. Should you arrive after the start time of your performance, you will be asked to wait until an appropriate interval in the show to be seated so as not to disrupt other seated guests or the performers.

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Radio City Music Hall Details

How do I get to Radio City Music Hall?

Click here for directions to the Music Hall.

Is there a dress code?

Unless otherwise noted, Radio City Music Hall does not have a formal dress code. We do ask, however, that you use your best personal judgment when dressing for an event.

Are there ATMs in Radio City Music Hall?

There are Chase ATMs available inside Radio City Music Hall at various locations throughout the venue. Please see a Guest Relations Supervisor upon your arrival at the Music Hall for them to direct you to the nearest one.

Are there Baby Change Facilities in Radio City Music Hall?

Radio City Music Hall provides baby changing tables in all of our female and male restrooms throughout the facility. Baby change stations can be found in the following areas: In the Grand Lounge area, there are two baby change tables in each of the female and male restrooms. In the 1st, 2nd, and 3rd mezzanine levels female and male restrooms are equipped with one baby changing table in each respective lavatory.

Are there Booster Seats available?

Radio City Music Hall does not provide Booster Seats at any performance.

Will there be Bag Searches upon entering Radio City Music Hall?

Radio City Music Hall asks all guests to arrive early and travel light. All persons and bags are subject to search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags are prohibited. MSG does not provide an area to check bags, coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.

Can you bring Bottles and/or Containers from outside in the Music Hall?

Outside food and beverages are not permitted in Radio City Music Hall at any time.

Are cameras allowed in the Music Hall?

For the Christmas Spectacular and other family events, 35mm and digital cameras will be permitted in Radio City Music Hall, however, you must refrain from taking pictures during the performance. Taking photos during events is distracting not only to the performers, but your fellow patrons as well. Video cameras/recorders are strictly prohibited. This policy will be strictly enforced. For concert events, this policy is at the discretion of the artist. Please call Guest Relations at 212-465-6225, any weekday during normal business hours, for more information.

How can I find out about Cancelled/Postponed Events?

In the rare event that a Radio City Music Hall event is postponed or cancelled, please visit the Event Profile, on the Radio City website, specific to the event you possess tickets to for more information.

Is there a Coat Check?

Radio City does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.

What time do the Doors Open?

Doors for events at Radio City Music Hall open one hour prior to event start time.

Is there a designated Drop-Off & Pick-Up Point?

We suggest that you drop your party off and pick them up on West 50th Street between 5th and 6th Avenues. Please understand that you cannot stand or park in these areas. The best way to coordinate a pick-up spot after an event is to communicate with your driver via cell phone. If you are arriving via private bus or limousine, please call the New York City Department of Transportation at 212-639-9675 for more information.

Are there Family Restrooms in the Music Hall?

Please see a Guest Relations Supervisor for directions and access to our family restroom inside Radio City Music Hall.

Is there a First Aid Facility in the Music Hall?

Medical staff is available at every event for medical emergencies. The Medical Office is located on the lower level in the Grand Lounge near the bank of elevators. You may also speak to a member of our Guest Relations staff in the Music Hall for assistance.

Is Flash Photography permitted in the Music Hall?

Photography inside the Music Hall is prohibited at all times. Flash photography is not only distracting to the performers, but to your fellow patrons as well.

Can you bring outside Food and Beverage in the Music Hall?

Outside food and beverage is prohibited from Radio City Music Hall, however, there are food concessions once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Guest Relations at 212-465-6225, any weekday during normal business hours, prior to your event.

What is the policy for Inclement Weather?

Radio City Music Hall rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. As soon as a decision is made to cancel or postpone an event, it will be posted to our website and to our main information telephone line at 212-247-4777.

Is there a Lost and Found in the Music Hall?

Please contact our Security Office at 212-485-7200 to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak to any Guest Relations representative for assistance.

What is the policy on Re-Entering?

All exits are final. Guests are not permitted to leave an event and then re-enter the same event.

Are Recording Devices permitted in the Music Hall?

For the Christmas Spectacular and other family events, 35mm and digital cameras will be permitted into the Radio City Music Hall, however, you must refrain from taking pictures during the performance. Taking photos during events is distracting not only to the performers, but your fellow patrons as well. Video cameras/recorders are strictly prohibited. This policy will be strictly enforced. For concert events, this policy is at the discretion of the artist. Please call Guest Relations at 212-465-6225, any weekday during normal business hours, for more information.

Where are the Restrooms located?

With the exception of the Orchestra level, Radio City Music Hall has male and female restrooms on every level including the Grand Lounge level.

Is there a place to store Strollers during the Radio City Christmas Spectacular?

Radio City Music Hall does provide a free stroller check for all patrons; however, the Radio City is not responsible for any damaged, lost or stolen strollers and items. If you need to check your stroller during an event, please speak with a Guest Relations staff member upon your arrival.

How long is the Radio City Christmas Spectacular®? Is there an intermission?

The running time for each show is 90 minutes, with no intermission.

Performances will begin promptly at their scheduled start time. Should you arrive after the start time of your performance, you will be asked to wait until an appropriate interval in the show to be seated so as not to disrupt other seated guests or the performers.

I have tickets in the 'VIP/Premium' section. Where is the entrance for these tickets?

The VIP/Premium ticket entrance is located at 50th St., closest to 6th Ave.

Click here for information about Radio City Music Hall.

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BOX OFFICE/TICKETS INQUIRIES

How do I contact Guest Relations?

Contact the Guest Relations Department at 212-465-6225, any weekday between the hours of 9am-5pm.

OTHER USEFUL PHONE NUMBERS
  • Disabled Services 212-465-6115
  • Lost and Found 212-485-7200
  • Group Sales 212-465-6080
  • Guest Relations 212-465-6225, GuestRelations@msg.com

The online ticketing system was difficult to use?
Who can I reach out to for help?

You may contact our Guest Relations department any weekday between the hours of 9:00 am -5:00 pm.

Tickets to the show are too expensive? Can I sign-up to receive emails for exclusive ticket offers?

Yes, click here to sign up for the Radio City Christmas Spectacular Insider.

Where is the Box Office located?

The Radio City Music Hall Box Office is located in the main lobby of the Music Hall; the main entrance is on 6th Avenue at the corner of 50th Street. Please click here for Box Office hours.

How do I enter my promotional code?

When ordering tickets online through www.ticketmaster.com, enter your promotion code in the box labeled, “Promotions and Special Offers.”

What is the facility surcharge?

A facility surcharge is assessed to help defray the administrative costs of running out Box office and our facility. You will find that some venues are charging this fee and that it is in line with industry standards. This facility surcharge ($4.50) is included in the price of each ticket. Any ticked with a face value above $15.00 is subject to a facility surcharge.


DISABLED SERVICES

Are there special wheelchair accessible seat locations?

Yes, click here for more information on disabled services or call Radio City Music Hall’s Disabled Services Department at 212-465-6115.

How do I get tickets to sign-interpreted performances?

To make arrangements for a sign-interpreted performance, please call our Disabled Services department at 212-465-6115 or click here for additional information.

Are Assistive Listening Devices Available?

Assistive listening devices, which operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Guest Relations Supervisor upon your arrival at the Music Hall to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral, and upon return of the device in the same condition, your collateral will be returned. There is no charge for this service.

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Group Sales

What defines a Group?

9 guests or more. Bring friends, family, colleagues, clients, church members, alumni group, teachers, firefighters, police officers, military, Boy & Girl Scouts, or just 9 or more people who get together and want to see spectacular entertainment.

Are group discounts available?

Yes, by bringing together a group of 9 or more, you’ll receive special discounts and the best available seating.

Do I Receive Additional Group Benefits?

Yes, there may be an opportunity to purchase advanced food/merchandise vouchers as part of an exclusive package. Also, per ticket service charges do not apply to groups.

How do I book my group?

Contact the Group Sales Department for available dates, times and prices of the event your group is interested in and our staff will personally help you plan a group outing, provide the best available seating and pricing.

Call: 212-465-6080

Email: group.sales@msg.com

Online tickets: showvite.info

What is Showvite?

Showvite is an online groups ticketing tool to make coordinating your group outing easier. Click here to learn more!

Need to Contact Us?

Call 212-465-6080 Monday – Friday, 9am – 5pm or send us an e-mail at group.sales@msg.com

Our staff has vast experience working with groups like yours and they'll personally see to it that your visit to Radio City Music Hall is the best that it can be.

Can I Receive Advance Notice for Show Info & Ticket Discounts?

Sign up for the MSG Groups Insider and you will receive information on the 2013 Radio City Christmas Spectacular before announcements are made to the public. This gives your group an opportunity to purchase the best seats before they go on sale to the public.

When do tickets go on sale?

Group Tickets for the 2013 Radio City Christmas Spectacular are on sale now! Sign up for the MSG Groups Insider to make sure you get the latest news.

What is the Deadline for Ordering Group Tickets?

The order deadline is 72 hours prior to the event, subject to availability. However we recommend ordering tickets as soon as possible to have the best seating options.

How Do We Pay for Our Group Ticket Order?

We accept Visa, MasterCard, Discover and American Express, as well as checks and money orders made payable to Madison Square Garden Entertainment.

What is Your Policy on Refunds?

We are sorry, but tickets cannot be refunded, canceled or exchanged.

How does my group get our tickets?

For all orders requesting ticket delivery, a shipping fee of $25 will be applied. There is no charge for tickets being held at Radio City Music Hall Box Office. Tickets being held at the Box Office can only be picked up on the day of the show.

Do you offer any corporate hospitality packages?

VIP Elite is perfect for corporate groups. VIP treatment, special benefits and services, combined with comfort and convenience make this package ideal to host your company’s holiday party or entertain your most important clients.

Is there a designated Drop-Off & Pick-Up Point?

We suggest that you drop your party off and pick them up on West 50th Street between 5th and 6th Avenues. Please understand that you cannot stand or park in these areas. The best way to coordinate a pick-up spot after an event is to communicate with your driver via cell phone. If you are arriving via private bus or limousine, please call the New York City Department of Transportation at 212-639-9675 for more information.

Is there parking nearby?

Click here for directions and parking to Radio City Music Hall

Are fundraising opportunities available?

We encourage you to sit back and take advantage of our discounted group tickets for your next fundraiser. Discounted group tickets can be reserved by your organization and sold to members of your community, friends, family and neighbors with an additional donation going directly to your groups’ cause.

How do I give/receive donations?

  • To Charitable Organizations from Radio City
  • To request a donation from Radio City Music Hall, please fax your request on your organization's letterhead to our Community Relations department at 212-465-4423 or Send us an email

  • To Radio City from Companies, Groups, and Individuals

If you know in advance that you will not be able to attend an upcoming event, you may donate your tickets to our Garden of Dreams Foundation. Your donated tickets are 100% tax deductible. Please send your tickets in a traceable manner to Garden of Dreams Foundation, Madison Square Garden Entertainment, 2 Penn Plaza, New York, NY 10121. Please also include your name, address, and telephone number so we may send you a letter of acknowledgement. All donated tickets must be received no later than 2 business days prior to the event. For more information, please call the Garden of Dreams hotline at 212-465-4170.

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ABOUT THE SHOW

What is the Radio City Christmas Spectacular®?

CHRISTMAS SHINES SHINES! There is no better place to be this holiday than at the Radio City Christmas Spectacular®! It is a one-of-a-kind celebration for family, friends, and loved ones. The radiant Radio City Music Hall is decked out for the season and the Rockettes shine like never before in a breathtaking new number that transforms the stage into a glistening winter wonderland!Share in the joy with Santa, the Nutcracker, and the unforgettable Living Nativity. No one does it better than the Radio City Christmas Spectacular!

Be sure to sign up for e-updates to receive exclusive information about this season's show! Click here.

What cities will this year's Radio City Christmas Spectacular®
National Tour be visiting?

The 2013 National Tour will be visiting West Palm Beach Florida, Tampa Florida, and Nashville Tennessee.

Are the shows different in each city?

The Radio City Christmas Spectacular is designed to thrill audiences across the country with the traditional show that our fans have come to know and love.

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THE ROCKETTES®

Who are the Rockettes®?

The Rockettes® are the stars of the Radio City Christmas Spectacular®. 2012 is the 85th anniversary of the Rockettes® - beloved icons and a national treasure, known world-wide for their legendary eye high kicks, classic glamour, and consummate dance skills.

The Rockettes® first kicked to life in 1925 in St. Louis, Missouri, a city many hundreds of miles away from the glitz and glamour of their present home, Radio City Music Hall.

From appearances on the Tony Awards, Dancing with the Stars, and the Super Bowl Halftime Show to Presidential Inaugurations, the Rockettes® are above anything else – stars.

Since their inception, more than 3,000 women have danced as Rockettes®, and each year thousands of women audition for their chance to become part of the legendary line. The Rockettes® fan base stretches across the globe. They’ve remained a legendary entertainment force since their inaugural performance and through the years they have wowed audiences the world over.

How many Rockettes® perform in each show?

There are 36 spectacular Rockettes® and 72 legs moving in perfect harmony at every performance of the Christmas Spectacular.

How tall do you have to be to be one of the Rockettes®?

Rockettes must be between 5'6" and 5'10 1/2". Click here for more information about the Rockettes®.

How can I audition to be a part of the Rockettes®?

Auditions are usually held each Summer in New York and Los Angeles. The audition information is posted on www.rockettes.com

How many costume changes do the Rockettes® have in one show?

More than 1,300 costumes cross the stage in 90 magical minutes of the Radio City Christmas Spectacular®.

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ANIMALS

Are the animals involved in the Radio City Christmas Spectacular® production?

Yes, four-legged members of the cast include camels, sheep, and donkeys.

How are the animals cared for?

During the course of the show's run the animals live at Radio City Music Hall in hay filled stalls with their handlers sleeping in accommodations nearby. The menagerie consumes 450 bottles of water, 340 bales of hay and 560 loaves of 7 grain bread over the show's 9-week run, and exercise daily with early morning and late night strolls on the streets outside the Music Hall - an occurrence that has surprised more than a few New York night owls and midtown commuters.

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